Getting to the cloud is the beginning, not the finish line. Cloud environments need constant monitoring, regular maintenance, active security work, and ongoing cost reviews. Without that, what starts as an efficient setup becomes a cost overrun and a reliability risk.
Dimennet's managed cloud services take that operational burden off your team. At the centre of every engagement is a dedicated Technical Assistant Manager (T.A.M.): a Cloud Architect assigned to your account who knows your environment, your business, and your priorities.
Our Managed Cloud Services
- 24/7 monitoring and alerting — continuous visibility across your infrastructure, applications, and performance metrics.
- Incident response and technical support — fast detection and resolution to keep downtime minimal.
- Dedicated Technical Assistant Manager (T.A.M.) — a Cloud Architect assigned to your account for consulting, fault recovery, best practice guidance, and proactive advice.
- Patch and configuration management — keeping systems secure, compliant, and up to date.
- Backup and disaster recovery — data protection and fast recovery when you need it.
- Cloud cost optimisation — regular reviews to right-size resources and remove unnecessary spend.
- Security management — continuous monitoring and hardening of your cloud security configuration.
- AWS managed services — specialist AWS management including cost optimisation, security governance, and Well-Architected reviews.
The T.A.M. Difference
Most managed service providers give you a support desk. Dimennet gives you a Technical Assistant Manager: a senior Cloud Architect who is assigned specifically to your account and stays with you as your business evolves.
Unlike a generic helpdesk where every ticket starts from zero, your T.A.M. builds a working knowledge of your environment over time. They make proactive recommendations, attend your regular review cadence, and coordinate the engineering response when incidents occur.
This model resolves incidents faster, surfaces optimisation opportunities early, and gives you one accountable cloud partner as your needs grow.
To learn more about how the T.A.M. programme works, visit the T.A.M. page.
AWS Managed Services
For workloads on AWS, Dimennet provides specialist AWS management within the managed cloud portfolio:
- Cost optimisation through Reserved Instances, Savings Plans, and regular right-sizing reviews
- Security governance via AWS Config, Trusted Advisor, and Security Hub
- Performance monitoring through Amazon CloudWatch dashboards and automated alerting
- Regular AWS Well-Architected Framework reviews across all five pillars
Clients with AWS environments get the same dedicated T.A.M. model alongside AWS-specific technical management from engineers who work in these environments every day.
Frequently Asked Questions
What are managed cloud services, and what should they actually deliver?
Managed cloud services mean a specialist team handles the day-to-day running of your cloud environment, covering monitoring, incident response, patch management, backup, security, and cost optimisation. A capable managed cloud provider delivers three things you can measure: contractual uptime, controlled spending, and consistent operational discipline.
We already have cloud monitoring tools. Why do we need a managed cloud provider?
What is a Technical Assistant Manager, and how is it different from a support contract?
Can managed cloud services reduce our cloud bill, or do they just add another invoice?
How fast do you respond when something breaks at 3am?
Want to see what proactive managed cloud support looks like?
Talk to our team and get a free cloud health check for your environment.